Refund, Return, & Shipping Policy
To Qualify For A Refund & Return:
- Your item must be unused and in the same condition that you received it.
- It must also be in the original packaging with original tags still attached.
- Only Styles Currently Active For Sale On Website May Be Returned.
Additional non-returnable items:
- Gift cards.
- Downloadable software products.
- Some health and personal care items.
- Accessories, Jewelry & Sunglasses.
- Briefs & underwear.
- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Refunds & Store Credit
We offer a 30 Day 100% Money Back Guarantee. You Can Either Return Your Order For A Refund, Or Store Credit. To Qualify For A Refund Please See The Requirements Below.
Your refund will be applied once the return request gets approved & arrives at our warehouse. Banks usually take 3-7 days to process your refund once we have submitted to your bank. Please contact your bank for any refund time concerns.
To Qualify For A Refund:
- Your Item Must Be Submitted For A Return Through Our Return Portal Within 30 Days.
- Your Item Will Arrive To Our Warehouse & We Will Inspect It
- If Your Item Meets Our Refund Requirements We Will Issue A Refund.
- Only Regular Priced Items & Orders Not Exceeding A 30% Discount On Orders Are Eligible For A Refund. If You Use A Coupon Code Grater Than 30% Unfortunately We Can Only Offer Store Credit.
- We Offer Refunds On All Items Except Briefs & Shoes. We Can Accept Briefs As A Return. We Can Accept Shoes, However Shoes Are Only Available For A Store Credit Reimbursement.
Store Credit Returns
We currently Offer Returns On All Orders If You Qualify & It Meets The 30 Day Time Frame. Returns Can Be Managed Through Your Account & The Cost Of Return Will Be Deducted From Your Original Purchase.
You Can Submit A Return Using Our Return Portal Here.
DOMESTIC SHIPPING INFORMATION
How do we calculate shipping charges?
Your chosen delivery provider automatically calculates the shipping cost according to your order weight, your location & type of service chosen. These rates are automated & we do not profit from any shipping charges that you are being charged.
How Can You Get Free Shipping?
You can qualify for free shipping if you live in the United States. All you have to do is meet the minimum order purchase & we will cover your shipping cost no matter where you are located!
Domestic Estimated Delivery Times:
At Gerardo Collection we strive to give you a personalized, smooth and fast online shopping experience. Don't believe us? Give us a try! Below are estimated shipping times for Domestic ( United States & Puerto Rico ) & International Orders For The Rest Of The World.
- Domestic Orders: 4-14 Business Days Depending On The USPS or UPS Shipping Service You Choose & The Selected Contents Of Your Orders.
** Delivery times are subject to change, purchased styles & are at the complete control of the postal service of choice. We strive to fulfill orders the same day they are placed, but can take up to 24 -48 hours to fulfill.
**Order deadline estimates are subject to change and are not guaranteed.
International Customs Fees & Shipping Times
Some countries charge duties & taxes on incoming packages. When you pay for shipping, the import & duty taxes for your country will be calculated at checkout if there are any. Keep in mind some countries do not have any duty & taxes and some do. We are not responsible for other countries rules & regulations. By paying for your import duty fees upfront you avoid any package delays & will ensure your package gets delivered to your door.
International Shipping Times
- Priority International Orders: 2-9 Business Days Door To Door.
- Expedite International : 4-7 Business Days Door To Door.
Have any other questions?
Contact us at: firstname.lastname@example.org
P.O. BOX 471438
LAKE MONROE, FL